AI Soulmate Support

Contact Us

Have questions or need help? We're here for you!

Email Support

Frequently Asked Questions

How do I start chatting?

After downloading the app, choose your AI companion and start chatting right away. You get 5 free messages per day!

How do I restore my subscription?

Go to Settings > Subscription > Restore Purchases. Your subscription is linked to your Apple ID.

Can I change my AI companion?

Yes! You can switch between different AI personalities anytime from the companion selection screen.

Is my data private?

Absolutely. Your conversations are encrypted and we never share your personal data. See our Privacy Policy for details.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to iPhone Settings > [Your Name] > Subscriptions to manage or cancel.

Response Time

We typically respond to support requests within 24-48 hours. For urgent issues, please include "URGENT" in your email subject.