Privacy Policy

Effective Date: January 9, 2026

Last Updated: April 2, 2026

Introduction

AI Soulmate ("we," "our," or "us") operates the AI Soulmate mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not download or use the App.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you provide when using the App, including:

Account Information: Email address, username, display name
Profile Information: Age, gender, preferences (for personalization)
User-Generated Content: Messages, chat history, uploaded photos
Payment Information: Transaction records (processed through third-party payment processors; we do not store credit card details)

1.2 Usage Data

We automatically collect information about your interaction with the App:

App Usage: Features accessed, time spent, session frequency
Chat Analytics: Message frequency, conversation topics (anonymized for AI improvement)
Interaction Data: Preferences, character selections, settings

1.3 Device Information

We collect information about the device you use to access the App:

Device Identifiers: Device ID, operating system version
Mobile Network: Carrier information, connection type
Technical Data: App version, crash logs, performance metrics

1.4 Location Information

We do not collect precise geolocation data. We may collect approximate location (country/region) based on IP address for analytics and localization purposes.

1.5 AI Service Data

When you use chat features, the following data is sent to third-party AI services:

Data	Purpose	Sent to
Chat messages	Generate AI responses	xAI (Grok), OpenAI, OpenRouter
Character context	Maintain personality	xAI (Grok), OpenAI, OpenRouter
Conversation history	Context continuity	xAI (Grok), OpenAI, OpenRouter

What is NOT sent to AI providers:

Email address or real name
Payment or billing information
Device identifiers or IP address
Photos or media files

Data retention by AI providers:

xAI: Messages are processed in real-time and not stored for training
OpenAI: API usage with data retention disabled (zero data retention policy)
OpenRouter: Acts as proxy, does not retain data

You can review each provider's privacy policy:

xAI: https://x.ai/legal/privacy-policy
OpenAI: https://openai.com/policies/privacy-policy
OpenRouter: https://openrouter.ai/privacy

2. How We Use Information

We use the collected information for the following purposes:

Service Delivery: Provide, maintain, and improve the App functionality
Personalization: Customize AI responses, character behavior, and user experience
Service Improvement: Analyze anonymized usage patterns to improve app experience (conversation data is not used for AI model training)
Analytics: Understand usage patterns, measure feature performance
Customer Support: Respond to inquiries, troubleshoot issues
Security: Detect fraud, prevent abuse, ensure platform safety
Legal Compliance: Comply with legal obligations, enforce Terms of Use
Communication: Send service updates, subscription notifications (with consent)

3. Data Storage and Security

3.1 Data Storage

Cloud Storage: User data is stored on secure cloud servers (Firebase Cloud Firestore)
Retention: Active account data is retained for the duration of your account plus 30 days after deletion
Backups: Encrypted backups are maintained for disaster recovery

3.2 Security Measures

We implement industry-standard security measures to protect your data:

Encryption: Data in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Role-based access, multi-factor authentication for staff
Monitoring: Automated threat detection, security audits
Anonymization: Personal identifiers removed from analytics data

            No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
        

4. Third-Party Services

The App integrates with third-party services that may collect information:

4.1 Firebase (Google)

Services Used: Authentication, Cloud Firestore, Analytics, Cloud Functions
Data Shared: Account information, usage analytics, device identifiers
Privacy Policy: https://firebase.google.com/support/privacy

4.2 xAI (Grok)

Services Used: Primary AI conversation generation
Data Shared: Chat messages, character context, conversation history
Privacy Policy: https://x.ai/legal/privacy-policy

4.3 OpenRouter

Services Used: Fallback AI routing service
Data Shared: Chat messages, conversation context (when primary provider unavailable)
Privacy Policy: https://openrouter.ai/privacy

4.4 OpenAI

Services Used: Fallback AI conversation generation
Data Shared: Chat messages, conversation context (when primary provider unavailable)
Privacy Policy: https://openai.com/policies/privacy-policy

4.5 Apphud

Services Used: Subscription management, in-app purchases
Data Shared: Transaction records, subscription status, device identifiers
Privacy Policy: https://apphud.com/privacy

            We do not control third-party services. Please review their privacy policies for details on their data practices.
        

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: Third-party vendors who assist with app operations (hosting, analytics, payment processing)
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: When required by law, court order, or government request
Safety and Security: To protect rights, property, or safety of users and the public
With Consent: When you explicitly authorize sharing

6. Children's Privacy

            The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
        

Age Verification: Users must confirm they are 13+ during onboarding
Parental Notice: If we discover we have collected data from a child under 13, we will delete it immediately
Report Concerns: Contact us at playnowthisgame@gmail.com if you believe a child has provided information

7. Your Rights

7.1 General Rights

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain data processing activities
Restriction: Request limitation of data processing

7.2 GDPR Rights (EU/EEA Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
Right to information about data processing

7.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to opt-out of sale of personal information (we do not sell data)
Right to non-discrimination for exercising your rights

7.4 Exercising Your Rights

To exercise your rights, contact us at playnowthisgame@gmail.com or use in-app settings:

Account Deletion: Settings > Privacy > Delete Account
Data Export: Settings > Privacy > Download My Data
Marketing Opt-Out: Settings > Notifications > Promotional Messages

We will respond to requests within 30 days (or as required by law).

8. Data Retention

We retain your information for as long as necessary to provide services and fulfill purposes outlined in this policy:

Active Accounts: Data retained while account is active
Deleted Accounts: Data deleted within 30 days of account deletion
Legal Retention: Some data may be retained longer if required by law
Anonymized Data: Aggregated, anonymized analytics may be retained indefinitely

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own:

Legal Basis: Standard contractual clauses, adequacy decisions
Safeguards: Encryption, access controls, contractual protections with service providers
EU-U.S. Transfers: We comply with applicable data transfer mechanisms (GDPR Article 46)

10. Cookies and Tracking Technologies

The App does not use cookies. We use the following tracking technologies:

Analytics SDKs: Firebase Analytics, Amplitude Analytics
Crash Reporting: Firebase Crashlytics
Purpose: Performance monitoring, bug detection, usage analytics

You can limit tracking through device settings (iOS: Settings > Privacy > Tracking).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

In-App Notification: Alert when you next open the App
Email Notification: If you have provided an email address
Effective Date: Updated "Effective Date" at the top of this policy

Your continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

AI Soulmate
Email: playnowthisgame@gmail.com

Response Time: We aim to respond to all inquiries within 7 business days.

Last Updated: April 2, 2026